Description : Salesforce Customer Functional Analyst. Company : Experis Belgium. Location : Brussels
- Location: BRUSSEL
#22768
Salesforce Functional Analyst
Type of contract: Fulltime permanent contract
Place of work: Brussels
About Experis:
Experis is the division of the Manpower Group that specializes in the recruitment of IT profiles.
Presentation of our client:
Our client is active in the energy sector.
Main tasks and responsibilities:
– Providing functional support for the various Salesforce CRM applications, in particular Service Cloud and Customer Community.
– Helping to manage requests (analyzing business needs, identifying solutions and estimating costs).
– Supporting the development cycle (detailed analysis of needs/requirements and functional design of solutions).
– Challenging the technical solutions proposed by the development teams.
– Checking the deliverables produced.
– Ensuring that the various test phases run smoothly and supporting deployment.
– Continuously updating the reference documentation.
– Helping efficiently manage second-line support incidents.
Profile of the ideal candidate:
Hard skills:
Education:
Ideally, at least a Master's degree or equivalent by experience.
Professional experience:
At least 3 years' experience in a similar role.
Technical skills:
– Good functional knowledge of Salesforce CRM.
– Salesforce Administrator certification is an asset.
– Working knowledge of one or more of the following Salesforce CRM modules is a strong asset: Service Cloud, Field Service Lightning (FSL) and/or Community.
– Good working knowledge of BPMN, UML and testing methodologies.
– Knowledge of Enterprise Architect and Jira is a plus.
– A keen interest in mobile technologies and the digitization of information.
– Strong interest in continuous process improvement.
Language skills:
– French and Dutch: a very good knowledge of one of these two languages and at least a good knowledge of the other, both spoken and written.
– English: at least a good knowledge of the technical language, both spoken and written.
Soft skills:
– Strong team spirit and ability to collaborate
– Communicative and a good listener
– Assertive
– Able to position yourself in a given situation
– Daring and able to question proposed technical solutions
– Resourceful, with a sense of initiative
– Customer-, service-, quality-, result- and solution-oriented
– Committed to continuous improvement
– An analytical and critical mind
– A rigorous spirit
– Precise
– Strong organizational skills, good time and priority management
– Proactive and reactive
– Able to work both as part of a team and independently
– Flexible and able to adapt quickly
– Intellectually curious and keen to learn new things all the time
Our client's offer:
– A fulltime permanent contract
– A challenging position with interesting and varied tasks
– A fast-growing company with a strong team and collaborative spirit
– A competitive salary package
– A wide range of training opportunities
– Opportunities for internal development
– A good work-life balance
– The possibility of teleworking up to 3 days a week
– More than 30 days holiday
– An easily accessible workplace in Brussels
Interested?
So, don't wait another minute to apply by sending us your CV.
We guarantee our support and total discretion throughout the selection process.
